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How well do you serve your customers?

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Frustration_corbis_2I recently came across a post on Gadgetopia where a buyer recounts the experience of licensing an image from Corbis. Clearly this customer is not somebody who licenses images from Corbis every day but I wonder if this bad experience could have been avoided. Perhaps we should all consider how much service we offer to our customers and whether we make their lives easier or harder. Judging by the number of comments it seems this customer is not the only frustrated buyer out there.


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